FAQ's


WHY SHOP WITH US?

At A is for Alphabet we pride ourselves on fantastic customer service. It's the key to everything we do so making sure you're happy is our no.1 priority. We are a small business providing beautiful bespoke pieces which you will not find on your high street!


HOW IT WORKS?

Simply place your order online or contact us for any further questions you may have. We love creating individual bespoke pieces so please get in touch to request an alteration on something you have seen online. Normal dispatch time is 7 days from date of order.


CAN I CHANGE A DESIGN TO SUIT MY NEEDS?

Certainly! We welcome it, infact!!! Prefer to change the colour scheme or alter the wording?? Not a problem because each piece is made from hand at A is Alphabet. No mass produced items here so please let us know if you'd like us to work on a special idea!


HOW LONG WILL IT TAKE TO GET MY ORDER?

Normal dispatch times are 7 days from date of order but we can get some orders out sooner if you are in a rush! Pop us an email prior to ordering and we will see what we can do!!!!


WHAT DELIVERY PROVIDER DO YOU USE?

All items are posted 1st Class via Royal Mail. Most items are sent signed for, so a tracking number can be obtained.


CAN I TRACK MY ORDER?

If your order has been sent using Royal Mail Signed For, then we can provide you with the tracking details of your parcel, just let us know.


HOW DO I ENTER A DISCOUNT CODE?

Simply add your discount code when checking out under the 'Contact Information/Summary' section. This will deduct any neccesary value from your order.


HOW CAN I CONTACT YOU?

Pop us a message at: 

aisforalphabet@yahoo.co.uk

Image of Personalised 'nicknames' Valentine's Day Card